Client Engagement Specialist, Social - Fixed Term
Client Engagement Specialist, Social - Fixed Term
Client Engagement Specialist, Social - Fixed Term
Kraken
The Client Engagement Specialist, Social at Kraken is responsible for delivering exceptional customer support and community engagement via social media. This fully remote role involves monitoring and engaging with clients, addressing inquiries, troubleshooting issues, and collaborating with internal teams to enhance user experience. Kraken is a mission-focused company dedicated to accelerating global crypto adoption and providing industry-leading security and client support.
Qualification
- Strong communication skills and ability to engage with clients on social media.
- Experience in customer support or community engagement roles.
- Familiarity with crypto and blockchain technology is a plus.
- Ability to troubleshoot issues and provide effective solutions.
- Strong problem-solving skills and ability to work collaboratively with internal teams.
Responsibility
- Monitor and engage with clients on social media as the first point of contact for customer support.
- Address inquiries, troubleshoot issues, and provide guidance to clients.
- Manage real-time conversations and address account-related questions.
- Collaborate with internal teams to resolve complex issues and enhance user experience.
- Contribute to projects that improve processes and support Kraken's reputation for excellent client care.
