Complaints Officer (motor finance)
Complaints Officer (motor finance)
Complaints Officer (motor finance)
Lendable
Lendable is a rapidly growing fintech company focused on providing innovative credit solutions. As a Complaints Officer in the Auto complaints handling team, you will play a crucial role in resolving customer complaints related to motor finance, ensuring fair and objective decisions while maintaining excellent communication with customers and internal departments.
Qualification
- Experience in handling complex complaints, preferably in motor finance
- Strong problem-solving and decision-making skills
- Ability to prioritize workloads based on business and customer needs
- Excellent phone and written communication skills
- Experience in a regulated motor finance environment is a plus
Responsibility
- Handle complex complaints related to motor finance and secured products
- Build relationships with customers and internal departments to understand friction points
- Assess and critique evidence to make fair and comprehensive decisions
- Manage multiple third parties and ensure customer expectations are met
- Promote clear and concise communication to enhance customer understanding
