Customer Education Lead
Customer Education Lead
Customer Education Lead
Lovable
The Customer Education Lead at Lovable will be responsible for building and operationalizing learning programs to enhance customer success. This role involves content strategy, instructional design, and program execution to create scalable education frameworks for users ranging from early adopters to global enterprises. Lovable is a software company based in Stockholm, aiming to transform software creation for millions of users worldwide.
Qualification
- 5+ years of experience in customer education, enablement, or instructional design at a SaaS or product-led company.
- Ability to translate technical concepts into clear, actionable learning experiences.
- Highly organized and skilled at building scalable systems.
- Data-driven with the ability to measure learning impact against business outcomes.
- Ability to thrive in a fast-moving environment and balance strategy with hands-on creation.
Responsibility
- Develop and execute structured learning programs for customer onboarding and advanced use cases.
- Create and manage a portfolio of tutorials, videos, guides, and certification paths.
- Lead live and virtual training sessions for new customers and enterprise rollouts.
- Collaborate with Customer Success, Product, and Marketing teams to align education initiatives with product releases and customer milestones.
- Define metrics for activation, usage, and retention; analyze program impact and iterate quickly.
- Establish and maintain Lovable’s customer knowledge base, learning hub, and course catalog.
