Product Experience Specialist (APAC)
Product Experience Specialist (APAC)
Product Experience Specialist (APAC)
Lovable
Lovable is seeking a Product Experience Specialist (APAC) to provide exceptional user support and enhance product experience. This contractor role requires availability during APAC business hours and focuses on troubleshooting user issues, capturing insights, and improving support processes. The company values ownership, collaboration, and a user-first mindset, aiming to transform software creation for a global audience.
Qualification
- User-First Mindset: Advocate for users and improve their experience
- Crystal-Clear Communicator: Communicate warmly, clearly, and precisely
- Sharp Problem Solver: Stay calm under pressure and think clearly in messy situations
- Bonus: Experience in B2C SaaS customer support using tools like Intercom
- Bonus: Experience using Lovable
Responsibility
- Become a Lovable expert: Understand every part of our product
- Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity
- Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed
- Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams
- Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch
- Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction
