Product Experience Specialist (Sweden)
Product Experience Specialist (Sweden)
Product Experience Specialist (Sweden)
Lovable
Lovable is seeking a Product Experience Specialist to provide exceptional user support and enhance product experience. This role involves troubleshooting user issues, capturing insights, and improving support processes. The position is available as a 3-month contract with potential for extension, and can be performed remotely in Sweden or on-site in Lund.
Qualification
- User-first mindset with a focus on improving user experience
- Excellent communication skills for clear and warm interactions
- Strong problem-solving abilities under pressure
- Experience in B2C SaaS customer support (bonus)
- Familiarity with tools like Intercom and AI tools like Claude (bonus)
Responsibility
- Become a Lovable expert by understanding every part of the product
- Provide delightful support by solving a wide range of user problems with speed, warmth, and clarity
- Troubleshoot and escalate effectively by investigating bugs and unexpected behavior
- Improve the support stack by keeping the internal knowledge base up to date
- Act as the Voice of the Customer to ensure user feedback drives product direction
