Technical Support Specialist
Technical Support Specialist
Technical Support Specialist
Movable Ink
Movable Ink is seeking a Technical Support Specialist to investigate and resolve complex customer issues, enhance product quality, and improve customer experience. This remote position is ideal for candidates based in Costa Rica, offering a structured work schedule and participation in an on-call rotation.
Qualification
- Strong problem-solving skills
- Excellent communication skills
- Experience in technical support or customer service
- Ability to work independently and as part of a team
- Familiarity with documentation and knowledge base creation
Responsibility
- Become a technical expert in Movable Ink’s Products and custom solutions
- Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
- Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders
- Provide customer feedback to our Product and Engineering teams
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
