Customer Success Manager - High Touch (EMEA)
Customer Success Manager - High Touch (EMEA)
Customer Success Manager - High Touch (EMEA)
n8n
The Customer Success Manager at n8n will focus on establishing strong relationships with strategic customers to drive adoption, retention, and revenue growth. The role involves onboarding customers, managing escalations, and collaborating with cross-functional teams to enhance customer experience and product delivery.
Qualification
- Experience in customer success management or a related field.
- Strong communication and interpersonal skills to engage with stakeholders at all levels.
- Ability to analyze customer needs and provide tailored solutions.
- Experience in driving revenue growth and customer retention strategies.
- Familiarity with SaaS products and workflow automation tools.
Responsibility
- Own a book of business of n8n’s most strategic customers.
- Ensure customers onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels.
- Run kick-off calls, QBRs, and renewals with professionalism and impact.
- Proactively address challenges, manage escalations, and maintain strong communications with customers.
- Build and optimize playbooks and workflows to engage customers and provide timely, insightful information.
- Drive expansion and renewal opportunities by identifying upsells and cross-sells.
- Collaborate with Support, Solutions Engineering, and Product to unblock customers quickly.
