Sr Support Engineer | Remote | North America
Sr Support Engineer | Remote | North America
Sr Support Engineer | Remote | North America
n8n
n8n is an innovative open workflow orchestration platform that empowers technical teams to automate processes with both code and no-code solutions. The company, founded in 2019, has rapidly grown to over 160 employees and has a vibrant community of developers. They are seeking a Senior Support Engineer in North America to enhance user support and contribute to the development of a top-tier support team.
Qualification
- 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
- Open to participate in a paid on-call rotation to provide after-hours support
- Strong understanding of workflow automation, APIs, and integrations.
- Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
- Good understanding of JavaScript, Node.js, and Docker.
- Experience with Kubernetes is a plus.
- Excellent problem-solving skills and attention to detail.
Responsibility
- Provide technical support to users via tickets, chat, and community forums.
- Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
- Collaborate with the engineering team to escalate and resolve complex technical challenges.
- Create and maintain documentation, FAQs, and knowledge base articles.
- Identify common issues and work on solutions to improve product reliability and user experience.
- Contribute to the community by answering questions and sharing best practices.
