Customer Success Manager
Customer Success Manager
Customer Success Manager
Oma Fertility
Oma Fertility is a network of fertility clinics in the U.S. seeking a Customer Success Manager to enhance customer acquisition and retention while ensuring high satisfaction levels throughout patients' fertility journeys. The role involves collaboration with various teams to improve customer processes and support the company's mission of accessible fertility care.
Qualification
- Bachelor’s degree
- 2+ years of experience in Customer Success, Account Management, Project Management, or relevant fields, preferably in a startup environment
- Enthusiasm for Oma Fertility’s mission
- Proficiency in eIVF and Salesforce (preferred)
- Strong analytical, writing, and communication skills.
Responsibility
- Support a team of Care Advocates in driving customer acquisition and retention.
- Collaborate with company leaders, sales, finance, marketing, product, clinical teams, and practice managers to understand the customer journey.
- Create, implement, and iterate processes to support customers effectively.
- Identify gaps in processes affecting customer success and collaborate to resolve issues.
- Maintain high levels of customer satisfaction throughout the fertility journey.
