Senior Brokerage Operations Specialist
Senior Brokerage Operations Specialist
Senior Brokerage Operations Specialist
OneApp
OnePay is a consumer financial services app focused on helping unbanked and underbanked individuals achieve financial progress. The Senior Brokerage Operations Specialist will lead a team of agents to enhance customer satisfaction and operational efficiency, ensuring compliance and effective problem resolution.
Qualification
- Experience in brokerage operations or financial services
- Strong leadership and team management skills
- Excellent problem-solving and customer service skills
- Knowledge of compliance and risk management practices
- Ability to analyze operational reports and identify issues
Responsibility
- Supervising, training, and developing a team of service agents
- Managing day-to-day operational activities of the broker dealer
- Ensuring accuracy, compliance, and efficiency in all processes
- Monitoring operational reports and escalating issues as needed
- Collaborating with Customer Service Operations and Compliance Teams to resolve escalated customer issues
