Global Safety Response Operations Analyst
Global Safety Response Operations Analyst
OpenAI
The Global Safety Response Operations Analyst at OpenAI is responsible for managing high-priority safety escalations, ensuring compliance with policies and legal requirements, and improving operational processes. The role requires flexibility for rotating shifts and involves exposure to sensitive content. The team collaborates with various departments to maintain user safety and trust across OpenAI's products.
Qualification
- Experience in Trust, Safety, and Risk Operations with expertise in policy enforcement, content moderation, fraud prevention, or regulatory escalations.
- Ability to manage high-pressure situations and make quick, informed decisions.
- Strong analytical skills to identify trends and generate insights from data.
- Excellent communication skills for collaboration with cross-functional teams.
- Flexibility to work rotating shifts, including nights, weekends, and holidays.
Responsibility
- Handle and resolve high-priority cases across all harm and risk areas, ensuring timely and appropriate resolution in line with policy and legal requirements.
- Operate across multiple systems and tools to manage user reports and tickets, internal escalations, and other high priority investigations.
- Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.
- Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and coverage.
- Conduct quality reviews and provide feedback to improve consistency across global teams.
- Analyze trends and generate insights from escalation and case data to inform policy, product, model behavior, or detection improvements.
- Maintain exceptional accuracy, judgment, and composure under pressure when handling sensitive or time-critical situations.
- Participate in 24/7 on-call rotation, including off-hours and weekend coverage as needed.
