IT Solutions Engineer
IT Solutions Engineer
OpenAI
The IT Solutions Engineer role at OpenAI involves designing and implementing scalable ITIL-aligned workflows and automations to enhance core IT processes. The position requires collaboration with cross-functional teams to deliver reliable solutions that improve employee technology and experience. The role is based in San Francisco and requires a minimum of three days on-site presence per week.
Qualification
- Experience with ITIL processes and frameworks.
- Proficiency in building integrations using APIs and automation tools.
- Strong problem-solving skills to address operational issues.
- Ability to work collaboratively with cross-functional teams.
- Experience with ITSM tools and lifecycle automation.
- Familiarity with scripting and low-code tools for automation.
- Experience in managing technical escalations and on-call rotations.
Responsibility
- Translate unclear requirements into structured workflows and dependable systems.
- Build integrations across identity, SaaS, ITSM, internal applications, and endpoints.
- Deliver implementations from architecture through rollout and documentation.
- Address recurring issues with targeted workflow and system improvements.
- Equip Support with training, Playbooks, and long-term administrative patterns.
- Manage on-call rotations and technical escalations across IT and Security.
- Build automated request flows across Slack, ChatGPT, Atlas, Jira, Linear, Incident.io, and Retool.
- Maintain Incident, Request, Change, and Problem workflows across modern ITSM tools.
