Customer Support Associate
Customer Support Associate
Customer Support Associate
Padlet
Padlet is seeking a Customer Support Associate to provide exceptional support to its community, ensuring high standards in customer interactions. The role is based in Singapore and offers a full-time salaried position with a starting salary of $5,000 SGD monthly. The ideal candidate will be a motivated individual with strong communication skills and a passion for helping others.
Qualification
- The ability to provide support fluently in English
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- The ability to quickly adapt to new situations and think on your feet
- Excellent time-management skills
- A desire to help people and improve the community experience
Responsibility
- Effectively solve customer inquiries via phone and email
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
