Patient Support Specialist
Patient Support Specialist
Patient Support Specialist
Phil
The Patient Support Tier 1 Specialist role at PhilRx involves handling patient inquiries via phone, email, and SMS regarding prescriptions and the PhilRx process. The ideal candidate should possess strong communication skills, adaptability, and resilience in a customer support environment, particularly in healthcare. Responsibilities include managing tickets in Zendesk, utilizing knowledgebases for information, and meeting performance metrics. The position requires a commitment to patient satisfaction and teamwork within the PhilRx organization.
Qualification
- Minimum 1 year of customer support experience, preferably in a call center.
- Minimum 1 year of healthcare experience, ideally in enrollments or insurance.
- Strong attention to detail in a low-error environment.
- Excellent phone presence and customer service skills.
- Strong written comprehension and communication skills.
Responsibility
- Handle phone calls, emails, and SMS messages from patients regarding PhilRx and prescription orders.
- Provide status updates, pricing explanations, and technical support for My.Phil accounts.
- Collaborate with leadership and PhilRx teams to resolve patient issues promptly.
- Utilize Zendesk for managing tickets and phone queues effectively.
- Achieve performance metrics including CSAT ratings, error rates, and ticket completion rates.
