Role Overview

• Primary Robot Fleet Issue Technical Triage Point: Manage incoming fleet issue ticket queue, prioritize based on fleet-wide implications and operational goals, and triage as hardware, software, or operational issue.
• Fast-Paced Operations: Handle quick turnaround expectations while maintaining diagnostic quality
• On-Site Diagnostics: Perform physical inspections and functional tests at robot stations to verify issue reproduction
• Data Analysis: Analyze telemetry, sensor data, and logs to form and test hypotheses about root causes
• Failure Analysis: Execute technically sound Failure Analysis / Root Cause Analysis procedures
• Cross-Team Collaboration: Partner with hardware and software teams to reproduce and resolve complex issues
• Pattern Recognition: Identify recurring issues across the fleet and surface reliability insights for design improvements
• Documentation: Maintain clear, traceable documentation for every diagnostic and escalation event
• Metrics & Reporting: Track and report issue trends and fleet health metrics to leadership
• Process Improvement: Collaborate with team lead to develop and maintain diagnostic procedures and troubleshooting guides
• Education: B.S. in Robotics, Mechatronics, Systems Engineering, or equivalent experience
• Hardware Knowledge: Proficiency debugging electromechanical systems including actuators, PCBs, cameras, wiring harnesses, and communication hardware
• Software Knowledge: Experience with log parsing and basic scripting for diagnostics (Python or Bash)
• Systems Knowledge: Strong understanding of mechanical, electrical, and software interactions in robotic systems
• Communication: Excellent written and verbal communication, particularly in technical documentation and shift handoffs
• Hands-On Problem Solving Experience: Minimum 2 years work experience with debugging and completing root cause investigations of systems with hardware and software issues
• Experience supporting multi-robot fleets, warehouse automation systems, or field robotics deployments