Overview

We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

We're backed by a16z, BCV, General Catalyst, Y Combinator.

Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

The Role

• Own and ship significant features across our stack as a senior IC contributor
• Mentor 2-4 engineers and help them grow technically and professionally
• Gradually take on team coordination, sprint planning, and project management responsibilities
• Work closely with our founding team to learn how we think about engineering leadership
• Help us scale our engineering culture as we double our engineering team in 2026

You Might Be a Fit If

• You're 3-5+ years into your career, likely at senior engineer level, and curious about trying management
• You have strong engineering fundamentals and ship quality code efficiently - you know your strengths and where you want to grow
• You are high EQ and think you can push people to be their best without burning them out
• You have strong product sense and aren't afraid to work cross functionally to ship products end-to-end
• You're friendly, open to coaching, and not hyper-opinionated - you're here to learn and contribute, not prove you know everything
• You dislike meetings but understand that some coordination is necessary when leading a team
• You thrive with autonomy but also know when to ask for help or guidance
• You're in SF or willing to relocate - we work in-person and you're serious about building a great culture with us

What Makes This Opportunity Unique

• Try leadership without betting your entire career on it—we'll coach you through it
• Even as you grow into leadership, you'll continue writing code and shipping features
• Help us scale from Series B to Series C+ while building the leadership skills that will serve you for the rest of your career
• Work directly with our technical founders who are invested in developing great engineering leaders

Our Perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More About Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas

Team: Currently 90+ and growing!