About Ramp

• Serve as the primary IT point of contact for the SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel
• Troubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systems
• Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed
• Lead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day one
• Run employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returns
• Manage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirement
• Create and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidance
• Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate)
• Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projects
• 3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
• Strong troubleshooting across macOS and Windows devices (hardware, OS, peripherals, common productivity tools)
• Deep familiarity with tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred)
• Solid understanding of identity and access management concepts (provisioning, least privilege, SSO, SAML)
• Strong prioritization, follow-through, and clear communication
• A self-starter mindset with strong attention to detail and the ability to navigate ambiguity independently
• Ability to work onsite in San Francisco, 5 days/week
• Experience in a high-growth or distributed startup environment
• Familiarity with basic scripting or automation tooling; familiarity with IT automation/agent tools
• Okta Certified Professional or other relevant certifications
• Experience supporting Zoom Rooms/conference room AV and large meeting setups

Benefits

(FOR U.S.-

Based Full-time Employees

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering for all employees
• Health and Wellness stipend
• In-office perks: lunch, snacks, drinks, and more
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice