
Technical Support Specialist

Technical Support Specialist

Technical Support Specialist
Samsara
Samsara is a pioneering company in the Connected Operations™ Cloud, focusing on improving the safety, efficiency, and sustainability of physical operations across various industries. The Technical Support Specialist role involves providing technical assistance to customers via phone and chat, requiring strong communication skills and the ability to handle complex issues in a fast-paced environment. This position is based in Bengaluru and requires proximity to the office for support escalations.
Qualification
- Experience in a technical support role
- Proven customer-facing skills
- Strong communication skills
- Ability to handle complex technical issues
- Willingness to work from the Bengaluru office as needed
Responsibility
- Respond to customer requests for technical assistance over the phone and chat
- Manage self to be available for quick responses to customer inquiries
- Collaborate with other support representatives across multiple locations
- Handle complex technical issues effectively
- Provide exceptional customer service in a fast-paced environment




