Customer Operations Associate
Customer Operations Associate
Customer Operations Associate
Shiftsmart
Shiftsmart is a rapidly growing labor platform that connects flexible workers with major companies and government agencies. The Customer Operations Associate role focuses on coordinating new market launches, ensuring smooth execution, and enhancing customer relationships to support the company's ambitious growth plans.
Qualification
- Strong organizational and project management skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Experience in customer support or operations
- Analytical mindset with problem-solving capabilities
Responsibility
- Coordinate launch timelines with internal and external teams
- Monitor market launch readiness throughout the launch process
- Serve as point of contact for any launch-related questions or support needed
- Build and improve upon existing launch playbook and processes
- Provide input to Customer Team Leadership on new opportunities
