Field Support Representative
Field Support Representative
Field Support Representative
Skydio
Skydio, a leader in autonomous drone technology, is seeking a Field Support Representative to provide technical and logistics support to commercial, government, and educational customers in Alaska. The role involves troubleshooting UAS systems, optimizing configurations, and enhancing customer experiences through direct engagement and collaboration with engineering and marketing teams.
Qualification
- Relevant experience with UAS systems and operations
- Strong technical troubleshooting skills
- Ability to work both remotely and onsite at customer locations
- Experience with cloud network optimization and diagnostics
- Excellent communication and customer service skills
Responsibility
- Provide onsite and remote technical support for Skydio products
- Perform device firmware troubleshooting and configuration optimization
- Analyze customer incidents and logs to determine root causes of issues
- Collaborate with product teams to recommend enhancements based on customer feedback
- Maintain strong customer relationships and ensure pilots are operational
