Sr Technical Support Representative
Sr Technical Support Representative
Sr Technical Support Representative
Skydio
Skydio, a leading US drone company specializing in autonomous flight technology, is seeking a Sr Technical Support Representative to provide exceptional service and support to its commercial customer base. The role focuses on customer enablement, retention, and loyalty, ensuring customers maximize their investment in UAS technology.
Qualification
- Proven B2B customer support skills
- Experience in technical product support
- Strong understanding of drone technology and UAS systems
- Ability to troubleshoot complex technical issues
- Excellent communication and interpersonal skills
Responsibility
- Provide best-in-class service and support to commercial customers
- Assist Skydio pilots and drone operators with product features and troubleshooting
- Resolve software, hardware, and cloud issues for customers
- Recommend best practices for safe and effective drone operation
- Capture data to inform product, process, and service improvements
