Customer Support Associate, Bilingual - Korean (Starlink)
Customer Support Associate, Bilingual - Korean (Starlink)
Customer Support Associate, Bilingual - Korean (Starlink)
SpaceX
The Customer Support Associate, Bilingual - Korean position at SpaceX involves providing exceptional support for Starlink customers, ensuring a positive experience while troubleshooting and resolving issues. The role requires strong problem-solving skills and the ability to advocate for customers within the company.
Qualification
- High school diploma or equivalency certificate
- 1+ years of experience in a front-line customer support role
- Fluent in English and Korean
- Excellent problem-solving and sleuthing skills
- Excellent written and verbal communication skills
- Excellent empathy, active listening, and resiliency skills
Responsibility
- Triage and resolve customer issues across multiple channels (digital, voice, etc.)
- Provide technical support to customers using hardware, software, and network expertise
- Surface product, process, and training issues by pairing quantitative and qualitative methods
- Collaborate with internal teams to create and improve troubleshooting workflows
- Create and maintain an internal knowledge base and help center collateral
