Customer Solution Architect (US time zones)
Customer Solution Architect (US time zones)
Customer Solution Architect (US time zones)
Supabase
Supabase is seeking a Customer Solutions Architect (CSA) to enhance customer adoption of its Postgres development platform. The CSA will engage with a variety of customers, from startups to established brands, to understand their needs, design technical solutions, and guide them through the onboarding process. The role emphasizes customer success and collaboration with internal teams to ensure effective implementation and optimization of the Supabase platform.
Qualification
- Experience in customer-facing roles, preferably in technical sales or solutions architecture.
- Strong understanding of database technologies, particularly Postgres.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience with customer success strategies and account management.
- Proven track record of leading technical discovery and solution design.
Responsibility
- Uncover and understand business and technical requirements from customers.
- Design and architect technical solutions using the Supabase platform.
- Lead proof-of-value implementations with customers.
- Provide regular customer engagements to address complex questions and optimize performance.
- Collaborate with customers to determine the technical scope of proof-of-value projects.
- Set timelines and success criteria for proof-of-value initiatives.
- Guide customers through onboarding using various resources like emails, documentation, and webinars.
- Build meaningful account plans focusing on immediate and long-term customer goals.
