Support Engineer (AMER)
Supabase
Supabase is seeking a Support Engineer to provide exceptional developer support for its Postgres development platform. The role involves responding to support cases, triaging issues, and collaborating with product engineering and growth teams. The position is fully remote and requires experience in customer support, SQL proficiency, and familiarity with GitHub.
Qualification
- 3+ years of experience in customer support, specifically providing developer support to technical customers.
- Proficient in SQL, ideally PostgreSQL, with comfort in complex SQL queries.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experience working with GitHub Issues and Discussions.
Responsibility
- Provide initial and timely responses to all support cases for various topics including billing and implementation questions.
- Triage support cases by directing users to previous answers, code examples, documentation, or escalating to technical or business teams.
- Monitor feedback channels such as GitHub Issues & Discussions.
- Identify opportunities for developing or obtaining internal tooling to improve support efficiency.
- Reproduce issues, create test cases, and improve test coverage.
