Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

- Identify where internal tooling might be developed or obtained to improve support efficiency.

- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.

- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it's a plus.

- Excellent communication skills and fluency in English.

- Skilled in using Linux/Unix operating systems and the command line.

- Experienced working with GitHub Issues and Discussions.

- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.

- Having a degree in Computer Science is a plus too.

Timezones

Logistics

- It's a full-time position with a required location in North American time zones (we don't believe in sustainability of overnight shifts).

What We Offer

• Fully Remote
• ESOP
• Tech Allowance
• Health Benefits
• Annual Off-Sites
• Flexible Work
• Professional Development

About the Team

• 280+ team members
• 55+ countries
• 20+ languages spoken
• $500M raised
• 500,000+ community members

Hiring Process

• We keep things simple, async-friendly, and respectful of your time: 1. Apply – Our team will review your application. 2. Intro Call – A short video chat to get to know each other. 3. Interviews – Up to four calls with:
• Future teammates
• Someone cross-functional from product, growth, or engineering (depending on the role)
• Someone from our leadership/founding team 4. Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.