Senior Solutions Engineer - Italy
Senior Solutions Engineer - Italy
Trustpilot
Trustpilot is seeking a Senior Customer Integration Engineer to architect technical infrastructure and drive value realization for their largest European Enterprise customers. The role focuses on technical sales partnership, solution architecture, integration strategies, and ensuring effective onboarding and adoption of Trustpilot's platform.
Qualification
- Demonstrated ability in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Technical Consultant) in a SaaS enterprise environment.
- Comprehensive understanding of Enterprise IT landscapes, integration (REST APIs, webhooks), data management (ETL, data warehousing), and security (authentication, authorization).
- Programming knowledge (e.g., Python, JavaScript) and experience with relevant technologies (e.g., CRM, Postman, data analytics platforms).
- Familiarity with scripting, databases, and DevOps.
- Experience responding to and completing RFPs (Request for Proposals) and RFIs (Request for Information) in a technical context.
- Effective technical communication and presentation skills.
Responsibility
- Partner with New Business Sales on technical skills and solutions mapping, including API integration, data architecture, and security.
- Design and present tailored technical solutions, including POC development and demonstrations, aligning with long-term strategies.
- Collaborate on initial integration strategies and blueprints, defining data migration, system dependencies, and deployment methodologies.
- Co-develop Success Plans with Customer Success Managers, mapping key technical milestones and measurable success metrics.
- Oversee technical onboarding, ensuring seamless integration, data flow, and system configuration; work with customer IT for smooth handoff and best practices.
- Systematically address technical challenges, provide advanced guidance, and conduct technical workshops for effective platform adoption.
