Account Manager, Enterprise
Account Manager, Enterprise
Account Manager, Enterprise
Vanta
The Account Manager, Enterprise at Vanta is responsible for expanding and retaining customer relationships, acting as a trusted advisor to align Vanta's security solutions with customer needs. The role involves managing the sales cycle for renewals and upsells, collaborating with internal teams, and ensuring customer satisfaction to drive net revenue retention.
Qualification
- 6+ years of experience in customer management or sales.
- Strong prospecting and pipeline-building skills without assistance.
- Exceptional communication skills for both internal and customer-facing interactions.
- Highly motivated with a sense of urgency and adaptability.
- Ability to collaborate effectively with various departments including Customer Success, Marketing, and Support.
- Previous experience in security and compliance is desirable but not required.
- Must be based in EST or CST.
Responsibility
- Develop and maintain strong relationships with assigned accounts, acting as a trusted advisor and strategic partner.
- Understand Vanta’s product offerings and roadmap to confidently address customer inquiries.
- Collaborate with Customer Success Managers (CSMs) to ensure customer health and strategic alignment.
- Identify new opportunities for expansion within current customer accounts.
- Manage the sales cycle for expansion or renewal opportunities, including negotiations and resource allocation.
- Accurately forecast monthly expansion and churn, maintaining pipeline hygiene in SFDC.
- Focus on customer needs and provide consultative solutions.
