About Us

• Asking questions with a spirit of curiosity
• Giving feedback freely with candor & grace, welcoming it in return
• Displaying a passion for philanthropy and technology
• Serving with joy. Everyone is willing to make the coffee!
• Celebrating the wins & milestones of others
• Assuming good intent & demonstrating trust in others
• Pursuing relationships with people different from themselves & creates space to be human
• Support the development and administration of new hire onboarding and ongoing training plans for various roles within the Customer Experience department.
• Create, update, and maintain process documentation and resources for the Customer Experience department.
• Identify gaps in educational materials and recommend areas that need to be created, updated, or archived.
• Review data and team workflows to identify opportunities for updates or additional training resources.
• Maintain expertise in both the nonprofit industry and Virtuous products.
• Contribute to customer education programs and experiences, including but not limited to elearning videos, knowledge base articles, in-app experiences, and interactive training materials, as needed.
• 2+ years of experience in instructional design, technical writing, or related e-learning content creation, specifically within the software or tech industry, with a portfolio that showcases your expertise in creating comprehensive resources.
• Help Center Tool Proficiency: ZenDesk Guide or similar tools
• eLearning Tool Proficiency: Thinkific, LearnUpon, Genially, Zoom Webinar, or similar
• Video Editing Tool Proficiency: Camtasia, Descript, or similar
• Project Management Tool Proficiency: Notion, Asana, or similar
• In-App Experience Tool Proficiency: Chameleon, Pendo, ChurnZero, or similar
• Exceptional ability to understand and document technical concepts and processes.
• Strong written and verbal communication skills with the ability to convey complex information clearly in fluent English.
• A keen eye for detail, consistency, and accuracy.
• Experience collaborating with subject matter experts
• Ability to proactively identify and apply AI solutions to streamline day-to-day work and elevate the quality, consistency, and impact of deliverables and processes.
• Adaptability to the rapidly evolving needs of our training content
• Facility with CRM software and technology (software training)
• Basic understanding/familiarity with web design principles
• Interest in content design, accessibility, or user experience.
• Experience writing API documentation or working with APIs.
• Experience with SEO and/or GEO
• Experience in a customer-facing role
• Experience working for nonprofit organizations or SaaS
• An understanding of adult learning theory and concepts
• Basic understanding/familiarity with XML, JavaScript, HTML, and CSS
• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
• We pride ourselves on Community and host exciting company outings and events.