Customer Experience Agent (French Speaking)
Customer Experience Agent (French Speaking)
Customer Experience Agent (French Speaking)
Whatnot
Whatnot is a rapidly growing live shopping platform that combines community, shopping, and entertainment. The Customer Experience Agent role focuses on enhancing user experience through effective problem-solving and order management, ensuring customer satisfaction in a remote work environment with a Dublin hub option.
Qualification
- 2+ years of support experience handling email and/or chat services
- Fluent in English and French, with an understanding of the French market
- Weekend availability required
- Customer service mentality with a passion for achieving the best outcomes
- Willingness to learn new skills and take on various roles
Responsibility
- Interact with buyers and sellers to ensure a positive customer experience
- Resolve customer issues related to payments, orders, shipments, and general inquiries
- Become an expert in Whatnot's products, processes, and systems
- Collaborate with other departments to troubleshoot and resolve customer questions
- Identify opportunities to improve the overall customer experience and reduce repeat contacts
