Customer Experience Agent (German Speaking)
Customer Experience Agent (German Speaking)
Customer Experience Agent (German Speaking)
Whatnot
Whatnot is a rapidly growing live shopping platform in North America and Europe, focused on redefining e-commerce through community engagement and entertainment. The Customer Experience Agent role involves ensuring a positive user experience by resolving customer issues related to orders and payments, and improving processes. The position offers flexibility to work remotely or from the Dublin hub, requiring candidates to be within commuting distance.
Qualification
- 2+ years of support experience handling email and/or chat services
- Weekend availability required
- Fluent in English and German, with a deep understanding of the DACH market
- Understanding of Ecommerce and Marketplace dynamics
- Strong problem-solving skills and a customer service mentality
Responsibility
- Interact with buyers and sellers with a customer-first attitude ensuring a positive experience
- Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
- Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for users
- Work with other departments to troubleshoot, research, and resolve open questions
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
