Whatnot logo

Director, Key Accounts

WhatnotNew York, NY
FullTimeUSD 260,000 – 295,000 per yearremotefull-time
Apply Now
Whatnot logo

Director, Key Accounts

Whatnot

Apply Now

Join the Future of Commerce with Whatnot

  • Own the strategic growth of top sellers. Develop and execute annual and multi-year account plans aligned with seller and company objectives keeping Whatnot business priorities top of mind.
  • Build deep, trusted partnerships. Serve as an executive advisor to sellers — understanding their businesses, identifying growth levers, and delivering clear, data-driven recommendations. Ensure all partners are adopting best in class business practices and are able to grow sustainably.
  • Drive strategic alignment. Partner with Category Leads, Product, Marketing, and Operations to translate seller insights and market trends into actionable cross-functional initiatives.
  • Champion seller needs internally. Influence cross functional teams roadmaps through grounded feedback and commercial analysis, ensuring sellers' voices are represented in company priorities.
  • Lead through execution. Manage the full lifecycle of partner engagement — from pitching and negotiating agreements in lock step with your Category Lead to delivering on joint growth plans and resolving complex issues.
  • Collaborate with executives. Communicate performance, opportunities, and risks to leadership with clarity and conviction.
  • Share best-in-class partnerships management strategies: Support other Strategic Partner Managers through ongoing share outs and insights to scale organizational impact across strategic seller portfolios.
  • Strong executive presence, adaptability, and comfort operating in an environment of rapid growth and ambiguity.
  • Proven ability to assess business levers, model growth scenarios, and communicate commercial narratives to C-level audiences.
  • Deep relationship-building, negotiation, navigating conflict and influencing skills across all levels of management.
  • Experience leading strategic initiatives cross-functionally, from vision through execution.
  • Fluency in Salesforce, Gong, Sigma, and other analytical tools.
  • Data-driven mindset with the ability to dive deep into seller performance, identify insights, and translate them into actionable and revenue driving strategies.
  • A high-ownership, low-ego attitude — excitement to roll up your sleeves and build alongside the team.
  • Experience as a creator, seller, or entrepreneur.
  • Passion for live commerce, creator ecosystems, and Whatnot's core verticals (sports, collectibles, fashion).
  • Experience navigating online marketplaces and understanding supply-demand dynamics.

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

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