Fraud Agent
Fraud Agent
Whatnot
Whatnot is a rapidly growing live shopping platform in North America and Europe, focused on blending community, shopping, and entertainment. They are seeking a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on their platform, ensuring a positive user experience while minimizing financial risk.
Qualification
- Curiosity and a growth mindset.
- Ability to work in a fast-paced environment.
- Customer service mentality with a passion for achieving the best outcomes.
- Weekend availability required.
- Availability to work on holidays.
Responsibility
- Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform.
- Identify potential fraud patterns and sources to minimize financial risk.
- Review sources of potential fraud daily to support the company in preventing financial losses.
- Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers.
- Discover and identify fraud trends and present opportunities for stronger results and mitigation.
- Communicate with customers regarding inquiries related to fraud or potential fraud.
- Investigate cases of fraud and brainstorm long-term solutions to reduce fraud.
