Join the Future of Commerce with Whatnot

• Direct and mentor a team of Team Leads, fostering a collaborative environment to drive a world-class user experience.
• Deep-dive into complicated cases and situations to provide guidance to T&S team members.
• Lead team performance to drive results in productivity, quality, and user experience.
• Partner with Policy, Strategy and Operations, and Training to reinforce compliance with new launches, processes, and policies.
• Maintain functional knowledge of, and act as a subject matter expert of policies, processes, and projects related to day-to-day operations.
• Other ad-hoc projects as the business requires.
• Minimum of 8 years of overall experience, including 3+ years leading managers.
• Deep operational experience running Trust & Safety or high-volume content/risk operations at scale, ideally across EMEA/international markets.
• Proven track record of proactively driving productivity improvements through process design, playbooks, tooling, or automation.
• Hands-on experience with complex investigations (e.g., fraud, IP/counterfeit, content) and making timely operational tradeoffs.
• Strong analytical skills, with experience leveraging SQL and dashboards to analyze large datasets and rapidly translate insights into action.
• Proven success managing and optimizing case management tools such as Zendesk.
• Strong business acumen and ability to communicate the impact of key decisions, including when acting with imperfect information.

Nice to Have

• Experience working on a marketplace or a two-sided platform
• Knowledge of legal and compliance requirements related to content moderation, data privacy, and user safety
• Experience or passion for buying and selling in online marketplaces communities

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to dogfood the app
• All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
• Please find our Whatnot Candidate Privacy Notice here.