About the Role

The Manager of Technical Delivery leads a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations. This role ensures that technical solutions align with customer requirements, platform capabilities, and delivery best practices, while supporting scalable, predictable service execution.

The ideal candidate combines strong technical depth with people leadership, customer-facing experience, and a bias toward operational excellence.

About the Team

• Learn the Clutch Product suite and be able to troubleshoot common issues on the platform
• Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers
• Ensure on-time, on-scope, and on-budget delivery of customer implementations and service projects
• Drive consistency and quality across complex, multi-workstream SaaS implementations
• Serve as an escalation point for complex technical or project challenges during implementations
• Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies
• Own capacity planning, skills alignment, and utilization reporting for your team
• Partner with Services leadership and Enablement teams to continuously improve our technical documentation and processes
• Define and track KPIs, helping to highlight the performance of your team and identify areas of growth
• Serve as a trusted advisor to the Product team, helping to deliver timely feedback
• Deliver clear, executive-level reporting on resource forecastin,g portfolio performan,ce and trends
• Oversee a consistent delivery motion with low escalation risk and an engaged team
• 5+ years of experience in Software Delivery (SaaS Professional Services, Solution Architecture, Implementation), with 2+ years in Team Lead or Manager roles
• Excellent executive communication and stakeholder management skills
• Experience supporting global or multi-region delivery teams
• 2+ years of experience integrating with web APIs. Experience with modern web frameworks a plus (React, Node.js http://node.js/, etc)
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, AI tooling, etc.)
• Self-starter with the ability to assess, troubleshoot, and work autonomously to solve complex problems, pull in key internal stakeholders, and drive clear business outcomes
• Knowledge of Python, JSON, GitHub, terminal, and nice to have experience with JavaScript & TypeScript
• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
• Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
• Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
• Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
• Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
• Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
• Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.