About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry's top production companies, including

Smuggler

• Own a portfolio of Film & Television clients post-onboarding, serving as their strategic partner and primary point of contact.
• Drive client success by deepening relationships, increasing feature adoption, and identifying opportunities for account growth and retention.
• Collaborate closely with Paymasters to ensure accurate, compliant payroll processing and seamless day-to-day operations.
• Lead proactive engagements—including health checks, product roadmap discussions, and quarterly business reviews—tailored to client goals and complexity.
• Monitor client health and payroll volume trends to surface risks early, drive insights, and flag upsell opportunities.
• Act as the voice of the customer by submitting feedback and feature requests into Wrapbook's product development and internal improvement processes.
• Navigate union and non-union workflows, adapting to the unique needs of each client while maintaining a high standard of service.
• Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve complex challenges and continuously improve the customer experience.
• Contribute to internal documentation, enablement, and best practice sharing to level up the broader Customer Success team.
• 3+ years of experience working in a film and television finance, payroll, or production.
• Customer focused mindset with a continuous focus on consultative servicing and selling.
• Strong verbal and written communication skills.
• The ability to strategically work through problems to identify the root cause and create action plans to resolve them.
• An intense sense of ownership and urgency to resolve customer issues.
• Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity.
• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service