🚀 About

Writer writer

• Scale activation frameworks, identifying repeatable customer deployments and building specific plays that balance standardization with customization.
• Lead customer AI program strategy, focusing on change management, AI center of excellence, use case prioritization, and time-to-value.
• Translate technical challenges into solutions through platform guidance and adoption program execution.
• Own customer success plans and strategic relationships, executing business reviews and executive sign-offs, developing C-suite through end user relationships, and managing change resistance.
• Drive platform usage and adoption, implementing champion programs, office hours, dashboards, customized trainings and workshops.
• Build advocate networks and champion communities, creating power user communities, training trainers, and designing innovative customer experiences.
• 5-9 years in customer facing roles: customer success, implementation management, solutions consulting with Fortune 100 accounts – a strong record of high-touch service and deep adoption in complex organizations.
• Comfortable being adaptive and bringing order to ambiguous situations, having built repeatable processes, playbooks, or frameworks that redefine organizational operating structures.
• Comfortable embedding with customers to understand process workflows, business requirements, and adoption barriers.
• Technical aptitude and AI enthusiasm - ability to quickly master complex products, guide customers authoritatively and translate technical concepts into business value for a range of audiences.
• Ability to manage and execute across multiple high-priority projects, simultaneously across a range of customers with varied levels of maturity.
• Skilled in enablement and change management, designing impactful sessions for a range of audiences (executives to end users), developing scalable training, establishing adoption rhythms, and overcoming transformation barriers.
• Exceptional executive presence, an enthusiastic presenter, and a genuine leader.
• Proactively simplifies complexity, fosters champions, and actively listens to understand customer needs deeply.
• Experience delivering technical capabilities to a wide range of audiences.
• Generous PTO, plus company holidays
• Medical, dental, and vision coverage for you and your family
• Paid parental leave for all parents (12 weeks)
• Fertility and family planning support
• Early-detection cancer testing through Galleri https://www.galleri.com/partner/writer
• Flexible spending account and dependent FSA options
• Health savings account for eligible plans with company contribution
• Annual work-life stipends for:
• Wellness stipend for gym, massage/chiropractor, personal training, etc.
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Competitive compensation, company stock options and 401k