Customer Success Manager
Customer Success Manager
Customer Success Manager
Juicebox
Juicebox is a rapidly growing AI SaaS company focused on revolutionizing the recruiting process. The Customer Success Manager will onboard new customers, ensure their success, and collaborate with sales and product teams to enhance customer experience and product offerings. The role requires a deep understanding of recruiting processes and is based in San Francisco, with a competitive compensation package.
Qualification
- Deep understanding of recruiting processes and challenges
- Very organized, able to manage a high number of ongoing customer threads
- Product-mindset
- Located in or willing to relocate to SF (in-person 5 days a week)
- Experience as a recruiter or sourcer (nice to have)
- Familiar with Product-Led-Growth (nice to have)
Responsibility
- Onboard new customers to Juicebox and ensure their success
- Build out renewal processes for customer accounts
- Create guides on best practices and update the Knowledge Base
- Resolve ongoing customer issues, acting as a partner
- Collaborate with the Sales team to expand customer accounts
- Provide product feedback to Engineering/Product team for improvements
