Guest Services Staff - The Novo (Goldenvoice)
Guest Services Staff - The Novo (Goldenvoice)
Guest Services Staff - The Novo (Goldenvoice)
AEG Worldwide
The Guest Services Staff at The Novo (Goldenvoice) is responsible for providing direct services to guests, ensuring a safe and welcoming environment at the venue. This role involves various customer service duties, including answering questions, directing guests, and managing coat check operations.
Qualification
- Strong customer service skills
- Ability to work in a fast-paced environment
- Excellent communication skills
- Attention to detail
- Ability to handle guest complaints effectively
Responsibility
- Answer guest questions and direct them to important areas of the venue
- Operate coat check rooms following established guidelines
- Scan tickets for entry and administer wristbands for events
- Greet guests and resolve complaints, escalating concerns as necessary
- Provide assistance to guests in a professional and friendly manner
