Usher - Theatre at Resorts World
Usher - Theatre at Resorts World
Usher - Theatre at Resorts World
AEG Worldwide
The Usher position at AEG involves providing excellent customer service at events, assisting guests with directions, ticket scanning, and ensuring a positive experience. AEG is a leader in sports and live entertainment, committed to innovation and community engagement.
Qualification
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 0-1 years of related work experience
- Able to work efficiently in a fast-paced environment
- Strong communication skills
- Ability to handle guest inquiries and issues professionally
Responsibility
- Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
- Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
- Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
- Display a calm and attentive demeanor when rectifying issues with guests.
- Check guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
- Control access points to prevent unauthorized entries.
- Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
