Customer Success Manager (SH/SZ), SME & Growth
Customer Success Manager (SH/SZ), SME & Growth
Customer Success Manager (SH/SZ), SME & Growth
Airwallex
Airwallex is a global payments and financial platform that empowers businesses with integrated solutions for managing accounts, payments, and treasury. The Customer Success Manager role focuses on maintaining existing customer relationships, optimizing service processes, and collaborating with various teams to enhance customer experience and product offerings.
Qualification
- Bachelor's degree or higher
- Over 2 years of experience in customer service, customer experience, or customer success, preferably in enterprise services or cross-border companies
- Ability to combine frontline business with platform tool optimization based on data analysis
- Results-oriented with a growth mindset and curiosity
- Team player capable of cross-team collaboration to drive complex projects
Responsibility
- Maintain deep relationships with existing customers based on market strategy
- Build and operate a self-service platform and automated customer service tools
- Provide proactive service to existing customers and efficiently respond to inquiries
- Collaborate with strategy and product teams to identify customer pain points and drive product optimization
- Work with marketing, sales, and customer management teams to nurture and identify high-potential customers
- Collaborate with operations, risk, and compliance teams to identify potential business risks
