SMB Client Success Manager
SMB Client Success Manager
SMB Client Success Manager
Awardco
Awardco is a rapidly growing company in the employee experience industry, focused on enhancing workplace satisfaction and recognition. They are seeking a Client Success Manager to foster strong client relationships, ensure high client satisfaction, and drive employee engagement through their software solutions.
Qualification
- Excellent communication skills, both written and verbal
- Strategic problem solving
- Friendly, people-oriented personality
- Experience working in client relations preferred
- A Bachelor's Degree
- Proven track record of success in each job you've held
Responsibility
- Maintain a client renewal rate of 91% at all times
- Respond to each client request by the end of each day
- Work across departments to find innovative solutions to client needs
- Record all updates and client touchpoints in Salesforce each day
- Conduct regular check-ins with each client
- Maintain emotional and mental composure organizing and prioritizing tasks
- Explain complex issues in a simple and understandable way, both verbally and in writing
- Own a book of business with 100+ clients
