Client SaaS Implementation Lead (Remote)
Client SaaS Implementation Lead (Remote)
Client SaaS Implementation Lead (Remote)
Businessolver
Client SaaS Implementation Lead (Remote) at Businessolver. The role serves as the primary onboarding and discovery liaison for large-scale clients, gathering and documenting business requirements for the Benefits SaaS platform, coordinating with clients and vendors, and driving delivery excellence, risk management, and growth opportunities in a fast-paced remote environment.
Qualification
- 5+ years of proven experience in benefit administration SaaS implementation.
- Bachelor's degree preferred.
- Health & Welfare benefits administration or consulting, client onboarding or IT consulting, or benefits administration experience is a plus.
- Strong quantitative/analytical skills.
- Strong written and oral communication skills.
- Ability to work within tight delivery timeframes.
Responsibility
- Serve as the main point of contact for onboarding strategic planning, client relationship management, and definition of client requirements across all Businessolver service offerings.
- Lead discovery sessions to elicit and document detailed business requirements for clients.
- Act as the subject matter expert for clients and Businessolver's delivery model, applying requirements to new project implementations and ongoing support/delivery.
- Assess and mitigate risk within the scope of project discovery.
- Effectively communicate project expectations and progress to clients, team members, and executives during discovery processes.
- Actively participate in business development and identify revenue opportunities.
- Demonstrate initiative and adaptability in a fast-paced environment; may perform other duties as assigned.
