About Casap

Casap https://www.casaphq.com/ is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures. Based in San Francisco, the company was founded by product leaders from Robinhood and Chime. We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud. People https://www.businesswire.com/news/home/20241030764010/en/Money2020-USA-Unveils-Seven-Incredible-Fintech-Startups-And-Industry-Disruptors love https://www.cubroadcast.com/episodes/nacuso24-casaps-dispute-solution-wins-2024-next-big-idea-competition what we've built, from everyday users to the biggest names in finance.

Casap is looking for a Head of Implementations excited to drive seamless onboarding and integration experiences for financial institutions as we scale our platform at the forefront of automation and Artificial Intelligence.

Responsibilities

• Build and lead the team: Scale the implementations organization (5-10+ Implementation Managers) by hiring exceptional technical project managers and future implementation leaders
• Own implementation strategy: Design end-to-end implementation methodologies, establish scalable processes, and ensure customers go live quickly without compromising quality or security
• Create customer-centric culture: Build a culture of ownership, accountability, technical excellence, and deep customer empathy within the implementations team
• Drive consistent delivery: Establish implementation frameworks, success metrics, and playbooks that enable predictable time-to-value across all customer segments
• Mentor and coach: Support Implementation Managers through coaching, feedback, and professional development to elevate technical and project management capabilities
• Partner cross-functionally: Work closely with Sales, Product, Engineering, and Customer Success to deliver comprehensive solutions and drive operational excellence across the customer lifecycle

Qualifications

• Proven track record of building and scaling technical implementation teams at B2B SaaS companies, preferably in fintech or financial services
• 8+ years in technical implementations, solutions engineering, or professional services, with 3+ years in a leadership role
• 5+ years managing complex enterprise implementations involving APIs, data integrations, and financial systems
• Led multiple end-to-end implementations of banking software or fintech platforms for Tier 1 financial institutions
• Expert understanding of financial services technology, banking operations, API integrations, and enterprise security requirements
• Strong experience mentoring implementation leaders and building high-performing customer-facing teams
• Excellent communication skills with ability to influence technical decisions and build executive relationships with C-level banking stakeholders

Why This Role

• Rare opportunity to own and scale implementations from day one as we expand from top fintech brands to traditional banks
• Seat at the table — you'll be a true strategic partner to the CEO, founders, and go-to-market leadership
• Clear path to grow with the company as we scale through Series B and beyond, potentially expanding into VP of Customer Operations or Chief Customer Officer
• A high-trust, no-ego culture of doers, thinkers, and builders
• Backed by top-tier investors