Debt Collector Associate
Debt Collector Associate
Debt Collector Associate
Charlie Health
Charlie Health is a rapidly growing organization focused on providing personalized virtual behavioral health treatment. The Debt Collector Associate role is crucial for managing patient balances and ensuring effective communication regarding outstanding payments, contributing to the mission of expanding access to mental health care.
Qualification
- Strong attention to financial account details
- Excellent communication skills
- Ability to handle high call volumes
- Experience in collections or customer service
- Passion for helping others and supporting mental health initiatives
Responsibility
- Manage patient balances ensuring accounts are clean and ready for self-pay collections after insurance processes are completed
- Work closely with admissions teams to understand patient responsibility and ensure collection expectations align with financial agreements
- Initiate collection calls to patients or their families to collect outstanding balances
- Handle a large volume of inbound calls regarding outstanding balances and invoices
- Arrange payments or set up payment plans for outstanding balances
- Provide daily/weekly updates to leadership on collections status
