Associate Director, Human Resources Systems and Solutions (UKG)
Associate Director, Human Resources Systems and Solutions (UKG)
Associate Director, Human Resources Systems and Solutions (UKG)
Chewy, Inc.
Chewy is looking for an Associate Director, Human Resources Systems and Solutions to lead the strategic direction and operational excellence of the UKG Pro Workforce Management platform. This role involves overseeing various WFM modules, ensuring compliance and accuracy, and driving workforce transformation initiatives to enhance employee experience for over 15,000 team members.
Qualification
- Proven experience in Human Resources Systems, particularly with UKG Pro WFM
- Strong understanding of workforce management modules including Timekeeping, Scheduling, and Labor Forecasting
- Experience in project management and Agile methodologies, including JIRA and Confluence
- Excellent leadership and coaching skills with a focus on team development
- Ability to align technology solutions with business strategies and compliance needs
- Strong analytical skills to support reporting and decision-making
- Experience in managing vendor relationships and cross-functional collaboration
Responsibility
- Set the vision and strategy for UKG Pro WFM, aligning system design and functionality with business goals, compliance needs, and employee experience
- Oversee system administration and governance, including security, workflows, reporting, and upgrades across all WFM modules
- Lead technical configuration and ongoing advancement of Timekeeping, Scheduling, Attestation, Leave Management, Pay Rules, and Accruals to ensure accuracy, scalability, and compliance
- Support advanced capabilities such as labor forecasting, scheduling optimization, and analytics to drive efficiency and workforce planning
- Manage integrations and hardware (InTouch clocks, mobile apps, kiosks, desktop access), ensuring reliability and seamless user experience
- Act as functional liaison between UKG, IT, HR, Operations, and Finance, guiding resolution of issues, prioritizing enhancements, and steering vendor partnerships
- Champion transformation initiatives, using WFM capabilities to support growth, new business models, and employee-centered innovation
- Drive project delivery using Agile methods, JIRA, and Confluence, ensuring timely execution of system upgrades, improvements, and multi-functional initiatives
- Lead and develop the Labor Solutions team, fostering technical mastery, business insight, and change leadership skills
