Manager, Operations
Manager, Operations
Manager, Operations
Chewy, Inc.
Chewy is looking for a motivated Team Manager to lead operational teams with a focus on continuous improvement. The role emphasizes hands-on leadership, Lean and 5S methodologies, and aims to enhance efficiency and customer satisfaction in a multi-workstream environment.
Qualification
- 2+ years of leadership experience in customer service or operations
- Experience in process improvement and Lean initiatives
- Hands-on knowledge of 5S principles
- Familiarity with SOP development and process mapping
- Proficiency in data analysis and translating metrics into actionable plans
- Strong coaching and mentoring skills
- Excellent verbal and written communication skills
- Ability to manage competing priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite, especially Excel
- Willingness to travel up to 20% and work flexible hours
Responsibility
- Lead and mentor team members within a multi-workstream environment
- Ensure Standard Operating Procedures (SOPs) are regularly reviewed, updated, and followed
- Identify operational inefficiencies using data and feedback to implement process enhancements
- Collaborate cross-functionally to support the deployment of new tools and processes
- Deliver individualized feedback and coaching to develop top-performing teams
- Conduct regular team huddles and performance calibrations
- Monitor team metrics and prepare data-driven reports for leadership
- Partner with stakeholders to drive scalable improvements
