Customer Experience Specialist
Customer Experience Specialist
Customer Experience Specialist
Clipboard
Clipboard is a fast-growing Series C marketplace focused on connecting healthcare professionals with workplaces through an app-based platform. The company aims to improve lives by providing career growth and financial opportunities. They are seeking experienced customer support professionals to join their Worker Operations team, which plays a crucial role in maintaining the reliability and performance of the marketplace.
Qualification
- Fluent, professional-level English (spoken and written).
- 2+ years of experience in customer support via chat or voice.
- 2+ years using CRMs like Zendesk or Salesforce.
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting.
- Ability to thrive in fast-paced, cross-functional environments.
- Strong attention to detail and sound judgment, especially under pressure.
- Availability to work on weekends as part of a 24/7 operation.
Responsibility
- Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
- Resolve shift, payment, and platform-related issues in real time.
- Navigate tools like Zendesk and Salesforce to investigate cases and update records.
- Collaborate with cross-functional teams to enhance operational efficiency.
- Contribute to team success through a collaborative attitude and proactive problem-solving.
