Customer Experience Specialist
Customer Experience Specialist
Customer Experience Specialist
Clipboard
Clipboard is a fast-growing Series C marketplace focused on connecting healthcare professionals with workplaces for on-demand shifts. The company is seeking experienced customer support professionals to join their remote team, which operates 24/7, to provide high-quality support to healthcare professionals. The role emphasizes problem-solving, operational knowledge, and opportunities for internal promotion.
Qualification
- Fluent, professional-level English (spoken and written).
- 2+ years of experience in customer support via chat or voice.
- 2+ years using CRMs like Zendesk or Salesforce.
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting.
- Ability to thrive in fast-paced, cross-functional environments.
- Proactive problem-solver who takes initiative without waiting for direction.
- Strong attention to detail and sound judgment, especially under pressure.
- Collaborative attitude that contributes to team success.
Responsibility
- Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email.
- Resolve shift, payment, and platform-related issues in real time.
- Navigate tools like Zendesk and Salesforce to investigate cases and update form fields.
- Log clear internal notes and maintain accurate records.
- Collaborate with team members to contribute to overall team success.
