Senior Technical Solutions Engineer (Platform)
Senior Technical Solutions Engineer (Platform)
Senior Technical Solutions Engineer (Platform)
Databricks
The Senior Technical Solutions Engineer (Platform) role focuses on providing expert support for the Databricks Data Intelligence platform. The position requires over 5 years of experience and involves troubleshooting, incident management, and collaboration with various teams to enhance platform performance and customer satisfaction.
Qualification
- Over 5 years of experience in technical support or solutions engineering.
- Strong understanding of Databricks and data intelligence platforms.
- Proven experience in incident management and troubleshooting complex technical issues.
- Excellent communication skills for customer interaction and collaboration with internal teams.
- Ability to create detailed documentation and training materials.
- Experience with performance monitoring and optimization of data platforms.
- Familiarity with DevOps practices and collaboration tools.
Responsibility
- Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform.
- Engage with customers directly to understand their technical issues and requirements, providing timely solutions.
- Lead the resolution of high-priority incidents, coordinating with teams to address issues swiftly.
- Work closely with engineering, product management, and DevOps teams to share insights and drive improvements.
- Create and maintain documentation on support procedures and known issues, contributing to internal knowledge bases.
- Monitor and analyze platform performance metrics to identify potential issues and implement optimizations.
- Manage and oversee the deployment of platform upgrades and patches, ensuring minimal disruption.
- Stay abreast of industry trends and propose initiatives to enhance platform capabilities.
