Federal Support Engineering 2 - Denver
Federal Support Engineering 2 - Denver
Datadog
The Technical Solutions team at Datadog is seeking a candidate to provide multi-channel technical support to clients, ensuring customer satisfaction and success. The role involves engaging with customers, resolving technical issues, and participating in product discussions based on client feedback. The position operates in a hybrid work environment, emphasizing collaboration and work-life balance.
Qualification
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Experienced using SalesForce GovCloud Plus, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning
- Ability to communicate technical concepts clearly to non-technical audiences
Responsibility
- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate clients on the use of the platform
- Reproduce technical issues and dive into Datadog’s 600+ integrations
- Participate in product conversations with internal teams based on feedback from client interactions
- Acquire expertise across all Datadog GovCloud product areas
- Work from a Datadog office 3 - 5 days per week
